RunTailor Support
Find support pathways for orders, alterations, app access, payments, and escalation requests. Our team prioritizes issues based on urgency and customer impact.
What can we help you with?
Order & Delivery
Track delayed orders, pick-up requests, failed deliveries, or missing update notifications.
Tailoring & Fit
Request fit adjustments, report stitching quality concerns, and coordinate rework timelines.
Refunds & Cancellations
Get support for payment failures, cancellation windows, and eligible refund processing.
Account & App Access
Resolve sign-in problems, account verification issues, and app feature or profile errors.
Billing & Invoices
Get invoice copies, payment confirmations, and transaction-level support from our team.
Safety & Escalation
Report suspicious behavior, policy violations, and escalate unresolved grievances.
Support Channels
- In-app support: use Help in your order details screen for the fastest routing.
- Email support: support@runtailor.com
- Grievance escalation: grievance@runtailor.com
- Working hours: Monday to Saturday, 9:00 AM to 7:00 PM IST
How to Get Faster Resolution
Share your order context
Include order ID, registered phone/email, and a brief issue summary for faster routing.
Add proof when relevant
Attach photos, screenshots, or timestamps so our team can validate and resolve quickly.
Track responses
You will receive acknowledgment and updates via email or in-app based on issue type.
Need policy details?
For complete terms, timelines, and rights, review the policy pages below.