Grievance Redressal
Last updated: March 2026
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, RunTailor has established the following grievance redressal mechanism.
Grievance Officer
Name: Grievance Officer (To be appointed)
Email: grievance@runtailor.com
Address: RunTailor Technologies, India
Working Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST
How to File a Grievance
You can raise a grievance through the following channels:
- Email: Send a detailed complaint to grievance@runtailor.com
- In-App: Go to Help & Support → File a Grievance
- Post: Write to the Grievance Officer at the address above
Please include: your registered name, phone number/email, order ID (if applicable), a detailed description of your complaint, and any supporting documents or screenshots.
Resolution Timeline
Types of Grievances We Handle
- Order-related: Issues with order fulfillment, quality, delays, or disputes with tailors/vendors
- Payment-related: Failed transactions, refund delays, incorrect charges
- Data & Privacy: Concerns about personal data collection, usage, or deletion requests under DPDP Act 2023
- Content-related: Objections to user-generated content, reviews, or partner profile information
- Account-related: Account suspension, access issues, or unauthorized activity
- AI Try-On: Concerns about photo data processing or AI-generated results
Escalation
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to:
- Data Protection Board of India — for data and privacy-related grievances under the DPDP Act 2023
- Consumer Disputes Redressal Commission — for consumer-related disputes under the Consumer Protection Act, 2019
- National Consumer Helpline — Toll-free number: 1800-11-4000 or consumerhelpline.gov.in
Our Commitment
RunTailor is committed to resolving all grievances fairly, transparently, and within the timelines mandated by Indian law. We treat every complaint with seriousness and ensure that our users, partners, and stakeholders have a reliable mechanism to voice their concerns.